Information we collect
You give us your information when you book a table at any of our wine bars, purchase a gift voucher, or sign up for one of our events or communicate with us. We also keep your details when you sign up to receive email from us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
We hold that information under legitimate interest and you have the right to be informed that we hold it, the right to access that data, to correct it if it is erroneous, to be forgotten, to restrict processing of that data, and to object to our processing of your data. You also have other rights under the GDPR, which you can find out about here.
We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect. If you make a purchase, book a table or sign up for an event we usually collect your name and contact details. Where it is appropriate (and you have the right to decline to give this information) we may also ask for your age and gender.
We will include opt-out instructions in any marketing communications you receive from us.
How we use your information
We use this data to provide you with the products, events, services or information you asked for, to ensure we know how you prefer to be contacted, and understand how we can improve our communications.
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalise, and expand our website
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
Grays & Feather follows a standard procedure of using log files across all of its website domains. These files log visitors when they visit websites. All hosting companies do this as a part of providing analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies
Like many other websites, Grays & Feather and all related websites, uses small files called cookies to help customise your experience. ‘Cookies’ are small text files that are stored by the browser on your computer or mobile phone. These cookies are used to collect information about how visitors use our sites. We use the information to compile reports and to help us improve the sites. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Reservations
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our wine bar.
We use OpenTale as our reservation and guest experience software to help provide you with a personalised and hassle-free visit. OpenTable, working as a data processor on our behalf, does collect, process, and retain some of your personal data for the lawful and legitimate purpose of managing your reservations, visits, and preferences. Examples of this data may include (but is not limited to) information such as name, email, phone, address, picture, food allergies, eating or seating preferences, birthday, anniversary, IP address, and other specific notes you provide. OpenTable may also send you email or SMS communications before, during and shortly after your reservation for the purposes of confirming your reservation, communicating any changes or edits to your reservation, or gathering feedback about your visit. You may specifically provide consent to receive communications for other legitimate purposes, such as receiving news or offers from OpenTable that may not be connected to a specific reservation.
OpenTable is committed to the protection of your personal data and employs the highest standards of internet and web application security to prevent security incidents from occurring. OpenTable will also never sell or distribute your personal data without (1) your specific, written consent, and (2) a lawful and legitimate purpose. SevenRooms is registered under the EU-US and SWISS-US Privacy Shield framework and is also a compliant services provider under the European Union’s (EU) General Data Protection Regulation (GDPR).
Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors we may use, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Google Analytics
Google Analytics is a third-party service that collects standard internet log information about our website visitors. This includes number of visitors to a specific page, whether they are accessing the page via laptop or mobile, and general demographic data. Google Analytics paints a useful picture of who visits our website and how people find out about us online. We do not use Google Analytics to identify anyone.
Social Media
We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. Depending on your settings or the privacy policies social media and messaging services like Facebook, Instagram or Twitter, you might give the third party permission to access information from those accounts or services.
Mailing Lists
We use Mailchimp for our mailouts. Their system gathers statistics about the number of people who open, click into, and unsubscribe from our newsletter, as this helps us improve our marketing. We may use our database information to deliver our marketing campaigns, but we won’t sell or pass on your data to any other businesses.
You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of the email, or by contacting us at hello@graysandfeather.com.
For more insight, you may also want to read Mailchimp’s Privacy Policy on its website.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circ*mstances, if any, we use and/or disclose it.
Your Rights
You have the following rights related to your personal data:
The right to request a copy of personal information held about you
The right to request that inaccuracies be corrected
The right to request us to stop processing your personal data
The right to withdraw consent
The right to lodge a complaint with the Information Commissioner’s Office or Fundraising Regulator
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Grays & Feather does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you or you would like more information contact us at hello@graysandfeather.com or by mail at 26 Wellington St, London WC2E 7DD.
